In a recent Dartnel poll, 97% of US managers surveyed believed that improved
communications would significantly increase performance within their organizations.
This Paul Charles program is designed to increase each participant's communication
awareness level and to improve the consistency and effectiveness of each participant's
general business communication.
Areas to be addressed include:
- One-to-one communications
- Indirect & unintentional messaging
- Telephone skills
- Written business communication
- Addressing a group
- Listening skills
We will also address the importance of tactfulness, observation,
research, preparation, and the concepts of structuring a group
presentation. Common areas of confusion, various comprehension
models, techniques for measuring the effectiveness of communication,
and the importance of follow-through will be discussed, and we will identify
a simple formula for successful communication.
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