Many business situations require us to interact with fellow workers, staff members, and customers in a persuasive manner.

And while we may be charged with the responsibility or challenge of getting others to adopt new and different perspectives, or to adapt to preferred behaviors, we might also find ourselves trying to do so in a non-authoritative style. In this program we will focus on a consultative approach to professional interaction with both internal and external customers, and how to best develop a spirit of cooperation and mutual problem-solving.

Other concepts covered include:

• Skills assessment
• "Assistance versus insistence"
• Professionalism
• Responsiveness
• Adapting styles to fit the persona
• The use of influence when overcoming resistance