Human resource studies indicate that the average CEO in America spends at least 50% of his/her time dealing with "people" issues - obviously, there is more to management than just telling people what to do!

This program addresses issues of communication and leadership in a management role, and identifies effective ways of diplomatically managing and motivating a staff so as to bring about goal achievement as well as job satisfaction (retention) and employee loyalty.

Common management challenges will also be discussed, as will ideas on setting standards and policies, dealing with conflict, human relations, compensation plans, and developing a management system. In addition, we will examine theories of employee-needs, present case studies, and share information gathered in our national sales management survey.