"Helping people sell more & communicate better."  
 








Workshops, Training & Speaking Topics

Taking a unique approach to training and speaking engagements, Paul Charles & Associates provides programs that are tailored to fit your goals and to address the specific needs of your group.

Please contact us for direct information about:

  • Affordable on-site training
  • Remote/virtual training options
  • Speaking engagements
  • Non-profit/Association presentations
  • National or Regional Sales Meetings
  • Sales or Sales Management Seminars
  • Communication Workshops

In addition to our customized programming, you might also choose from these popular training and speaking presentation topics:

**Also available as a Seminar


Client Retention Programs
Studies show that it is seven-times more costly to develop a new client relationship than to retain an existing one. Yet similar polls indicate that, on average, forty-to-sixty-percent of an organization's customers are dissatisfied about one thing or another at any given time!

Let us work with you to create and implement a client retention and customer service program that will help you achieve sales revenue goals on a recurring basis while strengthening your business relationships.

We can help your entire staff develop a client-centric attitude, and can also help you learn what's working best in your marketplace via a customer audit. Additional services, all customized to your specific situation and client base, might include:

  • Strategic communication training
  • Meeting management skills enhancement
  • Customer focus group sessions
  • Improving the value proposition
  • Follow-up techniques
  • Team coaching and more...

Retention programs vary significantly and are customized for each client organization. Please contact us for information about client retention programs, consulting and coaching.

  Leadership / Speaker bios:

Paul DonehuePaul Donehue has made a life's study out of working with and motivating people. His 28 year background in sales and sales management has provided the perfect vehicle for him to interact with and observe the behavior of professionals in all fields, and to see first-hand how many have been able to achieve and surpass their goals. Now president of Paul Charles & Associates, Paul regularly conducts training workshops and executive coaching sessions, and has spoken at many corporate and association events.

He has been a Retail Sales Associate and Manager, Field Sales Representative, Sales Manager, and a VP of Sales; he is a member of the National Writer's Union, The NH Writer's Project, and is an adjunct faculty member at NH Community College and The Concord Continuing Education Program. Paul is also a Commissioner of the Londonderry Housing & Redevelopment Authority, an advisory council member at MakingTheNumbers.com, a former board member of the Smaller Business Association of New England (SBANE) and the Met Children's Metamorphosis Museum. He is also an active member of the Greater Manchester Chamber of Commerce where he has served on several committees. In his highly interactive speaking style, Paul relays stories of success and presents new ideas in a positive style that inspires listeners to adopt fresh perspectives and a spirit of self-improvement.

Jack Falvey sells every day. He is one of the most widely published speakers and freelance business writers in the world.

He has authored six books, has written for Inc. Magazine, Salesmakers, Sales & Marketing Management Magazine, and has taught sales management at U Mass Boston since 1981, the same year he began writing for the editorial page of the Wall Street Journal. He has also penned a number of WSJ business book reviews, and is the founder of MakingTheNumbers.com, a web-based sales and sales management training enterprise. In addition, Jack has appeared on network television for ABC's Good Morning America, NBC's Today Show, and Fox TV's Evening Business News. His name is known to professionals wherever serious business news is read.

His client list is a who's who of successful organizations accumulated in over twenty years of consulting and speaking assignments. A 1960 graduate of Boston College, he began his career as a territory sales representative covering parts of five states for five years. He has been there and "carried the bag," and has twenty-plus years of experience working in the field with many of the world's top sales professionals. His "How The Best Get Better" key-note delivers a powerful, positive message, and has been extremely well received on a worldwide basis.

Peter Gagnon has worked in sales support management for over fifteen years. He has managed sales order processing, logistics, customer service, materials and e-commerce groups in support of the total sales cycle within the high tech arena. He has streamlined numerous delivery processes through clear, concise policy and procedure documentation, flow charting and team-building meetings. Peter has also directed and participated in new software implementations in support of logistics, inventory management and sales support systems. In addition, he has managed support teams in geographically remote locations and most recently developed a logistics process that allowed for the delivery of web-based training deliverables.

He has worked as a New Product Specialist, Electronic Publishing Manager, and Logistics Manager, and has worked extensively with outsource distribution partnerships for companies seeking to outsource their logistics services.

He has sold administrative and training services to such companies as Microsoft, Lotus, and Novell, and has written numerous articles, proposals, reports, press rleases and policies and procedure guidelines. He is a member of the National Writer's Union and has worked as a staff reporter and associate editor for several newspapers.

  
 
 
 © 2009 Paul Charles & Associates