Selling over the telephone can be challenging, as our customers and prospects must often rely on "blind faith" when making decisions.

And unlike in face-to-face selling, as much as 85% of their impressions of tele-sales executives is based upon voice tone. Participants of this session will enjoy a thorough presentation of telephone selling techniques, which include:

• Powerful introduction
• Engaging all callers
• Outbound etiquette
• Inbound efficiency
• Pre-call planning
• Setting the pace of business
• Telephone personalities
• And more...